Refund policy

You have 30 days from delivery. How we resolve it depends on what went wrong, and in most cases you will not have to send anything back.

It doesn't fit your machine. If the portafilter was listed as compatible with your machine but does not fit, email us one photo of the portafilter next to your machine's group head. We refund you in full and you keep the portafilter.

It arrived damaged, defective, or it is the wrong item. Email us a photo within 30 days. We will send a replacement or refund you in full, whichever you would rather have. No return needed.

You changed your mind. You may cancel the order within 24 hours of payment. We refund the full price of the item.

Otherwise, send it back within 30 days. It needs to be unused and in its original packaging. You cover the return postage; we refund the full price of the item once it reaches us and we confirm that it meets the return conditions above. Email us first and we will give you the return address.

It has been used. We cannot accept a used portafilter for a change-of-mind return. But using it does not affect your coverage if the portafilter is defective or does not fit your machine. If you pulled a shot before discovering either issue, you are still eligible for a refund or replacement under the policies above.

It never arrived, or it is badly delayed. See our shipping policy: 30 days from dispatch, or 14 days of dead tracking, and we refund or replace at your choice.

How refunds are issued. To the original payment method, within two business days after we approve the refund. Your bank usually takes another 3–5 business days to show it.

How to start any of this. Email support@measuredmorning.com with your order number and a photo where one is relevant. A person reads it. We aim to answer within one business day.

There is no restocking fee, and we do not charge for exchanges.